送貨條款

貨運及退回
訂購金額折扣後滿港幣500元即可享免費送貨服務。如訂購額不足港幣500元 ,需以特定公式計算運費。請參考以下 :

4kgs 或120cm (l + w + h) 以下 HK50.00

4kgs 或120cm (l + w + h) 以上結帳時畫面會自動計算總運費

<最低運費為HK$50, 價高者為準, 即例如訂單總金額為HK50, 此公式計得的運費為HK$50, 故最終運費仍需以最低運費計算(HK$50)>

如訂單交貨點屬澳門地區,或其他香港境外地區, 運送方式會以 <到付> 付運,客戶收貨時需直接付運費予速遞公司。歡迎客戶提供或建議熟悉的速遞公司(請於訂單中備註), 否則 Surprise Beauty 將負責選擇沿用的速遞商及安排付運。運送程序一經確認後, Surprise Beauty 將不接受任何運費上的投訴及異議。

本公司須確定收妥款項後才會安排送貨。

每個訂單只限一個送貨地址。

送貨服務時間 : 星期一至六(星期日及公眾假期除外),上午九時至下午六時。

如顧客送貨地點沒有升降機直達(請於訂購時與本公司說明),本公司將會收取港幣$30為每一樓層之卸貨費用或本公司將保留收取送貨附加費之權利,該金額會於送貨前與顧客商議。

本公司會在客人購貨後致電/電郵確定送貨日期。閣下會在收貨當日再收到通知。

偏遠地區及離島
馬灣、東涌、石澳、淺水灣、赤柱及港島南區運費一致為HK$100。愉景灣及其他離島所有地點運費一致為HK$400,逢星期二或三下午送遞。若閣下在香港島或九龍工作,我們亦可與閣下預約時間送到區內指定地點或碼頭。

國際貨運
本公司暫時未有提供國際貨運服務。不過,如果你無法在貴國找到你需要的專案,請電郵surprisebeautyhk@gmail.com與我們聯絡,我們會盡力將貨品送抵國外。

運費計算
如閣下選擇送貨,在結帳時畫面會自動計算總運費。貨運政策可在沒有通知的情況下有所更改,如閣下有任何疑問,請隨時電郵surprisebeautyhk@gmail.com,向客戶服務部查詢。

需要留意的事項
請注意以下幾點以便本公司更好地為閣下安排:

  1. 訂單從星期一至星期六出貨,香港公眾假期除外。
  2. 我們只即日處理在下午3時前提交及款項被確認的訂單,超過此時限的訂單則作第二天處理。
  3. 所有訂單均需要一個有效的電話號碼。
  4. 本地的貨物運送不包括鄉村,郵政信箱,禁區和地段編號。
  5. 懸掛八號風球或以上或黑色暴雨警告時,送貨服務將暫時停止,本公司會聯繫客人重新安排送貨時間。
  6. 若收件人未能在指定送貨時間收貨,我們保留收取額外送貨費用的權利。本公司會重新安排送貨,但運輸費需要另行收取,敬希見諒。
  7. 如送貨地址有更改,客人必須於最少一個工作天前電郵surprisebeautyhk@gmail.com通知本司。

請客人在收貨時檢查貨品,如貨品在運送途中或經非人為因素損壞,本公司會立即安排換領貨品。很抱歉該換領在貨品一經驗證及成功交收後並不適用。

所有產品如已使用或因作用不當導致損壞,本公司保留更換或退貨之權利。

我們保留隨時在沒有通知的情況下更改以上送貨條款的權利。

Shipping & Return
FREE Delivery is offered for order amount HK$500 or above. For purchase less than HK$500 the courier rate will be based on the following calculation :

Under 4kg and less than 120cm (l + w + h) HKD50.00
Over 4kg or above 120cm (l + w + h) total shipping cost will be calculated automatically during checkout prior to the completion of your order

Remark : Minimum courier rate is HK$50 (if the rate calculation is less than HK$50, the final courier rate will be counted as HK$50)

Local parcels delivery service (by Hong Kong Post)
Available for product with total dimension less than 40cm (L+W+H). Fixed fare is HK$12. Please consult our customer service team for whether the product is suit for the service or not.

For Macau shipment, the courier charge will be based on the actual cost from Courier, for which customer need to pay directly to them upon receipt the goods. Surprise Beauty is responsible for the selection of courier service & delivery arrangement. Customer is welcome to suggest their preferred service provider.

Delivery service is only available upon receipt of payment.

One delivery address for each order.

The delivery service is available from Monday to Friday between 9:00am and 6:00pm (excluding Sundays and public holidays).

For delivery areas that cannot be reached directly by a functioning lift, please specify in the order. An extra delivery charge of HK$30 for each floor is required, which will be agreed with the customers prior to the delivery.

We will call you or send email to confirm the delivery date for each order. You will also receive a reminder call on the delivery date.

Remote areas
Fixed charge of HK$100 for delivery service to remote areas of Tung Chung, Ma Wan, Shek O, Repulse Bay, Stanley & Hong Kong South District. For Discovery Bay & Outlying Island, fixed charge of HKD400 is needed. Delivery will be arranged on every Tuesday or Wednesday afternoon. However, if you work in Hong Kong or Kowloon side, we would be happy to arrange to pick up your order at the ferry piers and working area.

International shipment
International shipment are not available for the time being. However, if you still cannot find the items you were looking for in your country, please contact us at surprisebeautyhk@gmail.com.We will try our best to deliver you abroad.

Shipping charge calculation
If you have selected to ship items, your total shipping cost will be calculated automatically during checkout prior to the completion of your order. Shipping policies and delivery windows are subject to change without prior notice. If you have any questions, please feel free to contact our customer service team at contact@Surprise Beauty.com.hk.

Important notice & restrictions
Please be aware of the following in order to assist you for the order & shipment arrangement :
1. Orders are shipped from Monday to Saturday excluding Hong Kong public holidays.
2. Your order must be received and your payment verified by 3.00 p.m. or your order will not be processed until the following business day.
3. ALL orders require a valid telephone number.
4. Please note that local delivery does not cover villages, P.O Boxes, restricted areas and lot numbers.
5. Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be informed to re-schedule delivery time.
6. We will charge an additional delivery fee for the re-schedule shipment if the recipient is not available to accept delivery at the nominated delivery time.
7. It is the responsibility of the customer to notify Surprise Beauty at least 1 business day in advance of any change to their delivery address at Suprisebeautyhk@gmail.com

Please check the products upon delivery. For any damages arising from transportation and non personal reasons, please contact us and we will arrange the products exchange at our earliest possible. Kindly accept our apology that no exchange is available after acknowledging the products.

We reserve the right to refuse any return and exchange of used or damaged products.

We reserve the right to revise the above Delivery Policy at any time without prior notice to you.