貨物退換及退款

貨物退換及退款

退換損壞貨品
如果你收到的貨品有錯誤,缺陷,者已被損壞,surprisebeautyhk@gmail.com 列明該訂單號碼通知更換。如發覺貨品因包裝不善而被損壞,請閣下通知我們有關情況。

不可退回的產品
對不起,以下情況或產品恕不接受退貨退款或退貨退換服務:
1. 產品收貨期已超過7天。
2. 產品已經開封或曾被使用(例如包裝膠紙或盒被撕去)。
3. 產品並未保持完好包裝、已受破壞、損毀或不完整。
4. 任何顯示不接受退貨的折扣產品、清貨產品或特賣產品。
5. 任何免費贈品及試用裝禮品。
6. 如任何爭議,Surprise Beauty保留最終決定權不得議異。

個人因素退換
如因商品設計或顏色不滿意等個人因素,而要求退換,本公司恕不接受。請於訂購前,小心選購,或先向本公司查詢。

Returns, Exchanges and Refunds

Exchanges
If you receive a defective, damaged or wrong item, please send email to surprisebeautyhk@gmail.com with the order number stated in order to request a replacement. If you find the defective items with damaged packing, please kindly report the case to us.

Non-returnable items
We're sorry, but we DO NOT ACCEPT returns of certain products, including:
1. Any product that is returned more than 7 days after receipt.
2. Any product that has been opened or used (taken out of its plastic wrap or box).
3. Any product that is not in its original condition, is damaged, or is missing parts.
4. Any discount, clearance or sales product that Eshop.com has already stated non-returnable.
5. Any free gift product and samples.
6. In the event of dispute, Surprise Beauty decision shall be final and conclusive.

Personal Reason Return
We will not accept any goods return or exchange for product design and color variation. If customers has any enquiry about products, please contact our customer service officer by email at surprisebeautyhk@gmail.com